Acceptance of Terms & Conditions
Placing an order through this website is deemed to constitute your acceptance of our Terms & Conditions. If you do not understand any of these terms please contact us before you place an order. When you have placed an order, please print out a copy of our acclimatisation guide to ensure you introduce your fish to your tank with the minimum of stress.
Please ensure you thoroughly research the needs and compatibility of the livestock before buying. This is your responsibility.
Prices and any delivery costs will be as stated and will include value added tax at 20%. We reserve the right to increase the prices of the products periodically to reflect any increased costs. If there are for any reason anomalies with the order calculating incorrectly due to website software failure when you order, we will inform you of the correct order price to confirm that you still want to go ahead with the order at the price stated on the website. We reserve the right to cancel orders that have not calculated correctly due to software error.
Security & Privacy
At Rock'N'Critters we know that you demand the highest level of security for your online transactions.
Rock'N'Critters does not have access to your credit and debit card details, which are sent direct to PayPal who are our payment service providers. All credit and debit card information submitted within the order process is secured within 128-bit encrypted sessions to ensure that your personal and sensitive information is kept safe. You can tell when a page requesting payment details is secure as “https” appears in the address window of your browser and also a small padlock will be displayed.
All the personal information that you provide, for example name, address, and credit/debit card number are used solely to process the transaction. We do not sell your information to any third party. Neither do we trade or share your details with any third party. All credit and debit card information is processed direct by my payment service providers Paypal who are approved payment solutions providers. Rock'N'Critters does not have any access to your credit and debit card information.
A cookie is a small, harmless text file that is deposited by a computer server when you visit a web site. It is stored on your computer’s hard drive by your web browser. On revisiting this web site, my computer server will recognise the cookies. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance.
If you choose not to receive cookies, you may still use most of the features of this website, including purchasing items, but our computer server will not necessarily recognise you and your experience will not be personalised. This may mean that you need to re-enter certain details that you have already provided before.
You may cancel any orders up until the goods are ready for despatch, this is usually once we are in receipt of your order and payment has been accepted. Should you wish to cancel an order, please call us without delay on 01446 737210
Payment for the items you wish to order can be paid for using Paypal which accepts all credit and debit cards including solo.
All pictures used on this site are the property of their respective owners.
Livestock Delivery terms
At Rock N Critters, we take pride in dealing in only the finest quality marine livestock.
We do not suggest our customers have livestock delivered. However, if they have acknowledged the conditions below, we will ship via APC Couriers. Legally, livestock is only available for delivery through APC Couriers in the UK. However, as per their conditions, they do not offer insurance or guarantee 100% timed deliveries.Due to these conditions, Rock N Critters cannot offer an arrive alive guarantee.
To ensure the best option survival rate we always check our livestock before packing and dispatch. We never send unhealthy specimens. Firstly, we ensure livestock has been well settled. We use the appropriate packaging, we use oxygen to fill the bag, and heat packs whenever necessary.